Shipping & Processing
Do you offer international shipping?
Our shipping service covers all 50 US states and most international countries, and shipping costs are calculated based on USPS, DHL, or UPS rates. You will receive tracking information for all orders, unless stated otherwise. Please keep in mind that we are unable to adjust shipping costs.
What are the processing and shipping times for my order?
Orders are typically shipped once a week, but this may vary depending on order volume and unexpected life events. If there are any delays, we will notify customers via email or social media. Processing time is not included in the estimated shipping time. Handmade items like stickers/diaper stickers may have longer processing times compared to premade items like non-preorder charms, lanyards, and shirts. All orders will be shipped within 3-7 business days after processing, except for preorders which may take up to 4-7 weeks to be shipped. Please read the preorder details for further information.
What shipping information should I know as a US customer?
Your package should arrive within 3-7 days depending on the shipping method you choose at checkout. Please note that weather or understaffed shipping services can cause delays.
What shipping information should I know as a EU or UK customer?
VAT tax and other duty charges will be charged to you upon arrival of your package. We cannot afford to register our business to charge VAT when you place your order, so you may be subject to an extra fee. Different regions have different rules, so you may not be charged an extra fee, but you will still need to pay VAT tax (and possibly duty tax) when your package processes through customs or when your package arrives. If you want to know how much these taxes/fees will cost, please look up your region for more information. Import fees and taxes are the buyer's responsibility, and we will not cover any of these charges. Please leave your complete information at checkout, including your address, phone number, and email, so you can be contacted to pay these fees and taxes and receive your package. By purchasing from us, you acknowledge that you are responsible for covering all fees and taxes pertaining to your package.